Privacy Policy

Last updated: 2025

At The Pet Manor, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website (www.thepetmanor.co.uk) you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

A. Information You Provide to Us

Name
Email address
Billing address
Shipping address
Phone number
Payment details (processed securely by third-party providers—we do not store card details)
Order information

B. Automatically Collected Information

When you browse our site, we may automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on site
Cookies (see Section 8)

C. Information from Third Parties

We may receive information through:

Payment processors (Shopify Payments, PayPal, etc.)
Delivery partners (Evri)
Analytics tools (Google Analytics, Meta Pixel)

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Send order confirmations and updates
Improve website performance and user experience
Provide customer support
Prevent fraud or unauthorised activity
Run marketing campaigns (only with your consent)
Comply with legal or regulatory requirements

3. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

Contract – to fulfil your order
Consent – for marketing emails or SMS
Legitimate interest – improving our services, fraud prevention
Legal obligation – tax, accounting, compliance

4. Sharing Your Information

We only share your data with trusted third parties who help us operate our business:

Shopify (website and store platform)
Evri (delivery services)
Payment processors (Shopify Payments, PayPal, Apple Pay, etc.)
Analytics & marketing partners (Google, Meta, TikTok, Klaviyo)
Professional services (accountants, security services)

These partners only receive the minimum data necessary and must protect your information under UK GDPR.

We never sell or rent your data.

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

Order records: 6 years (legal requirement)
Marketing data: until you unsubscribe or request deletion
Website analytics: typically 14–26 months (depending on settings)

6. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request data portability

To make a request, email us at support@thepetmanor.co.uk.

We will respond within 30 days.

7. Marketing & Communication

If you opt in, we may send you:

Promotions
New product announcements
Order updates
Exclusive offers

You can unsubscribe anytime by:

Clicking “Unsubscribe” in marketing emails
Contacting us directly via email

8. Cookies & Tracking

We use cookies and tracking tools to:

Improve website performance
Analyse traffic and behaviour
Personalise content and ads
Remember your basket

You can manage or disable cookies through your browser settings.

9. Security

We take strong measures to protect your data:

Secure server technology (SSL encryption)
Encrypted payment processing
Restricted access to sensitive data
Regular security and compliance checks

However, no system is 100% secure, so we cannot guarantee absolute protection.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this policy or your data, contact us at:

The Pet Manor
Email: support@thepetmanor.co.uk
Website: www.thepetmanor.co.uk